FREQUENTLY ASKED QUESTIONS

What kind of products do you offer?

We offer skincare and hair-care products, including face washes, serums, hair-supplements, and skin & hair nutrition items.

How do I place an order?

You can browse our product categories on the website, select the items you wish to buy, add them to your cart and complete checkout with payment and shipping details.

What payment methods do you accept?

We accept standard payment methods (credit/debit cards, net-banking, UPI) through our checkout system (subject to availability at time of purchase).
If you accept cash on delivery, bank transfer, etc., mention those here.

What is your shipping policy?

Orders are processed in [X] business days (typically) and shipped via [logistics partner]. Shipping time will depend on your location and shipping option chosen.
You might specify shipping cost, free shipping threshold, international shipping details here.

What is your return & refund policy?

If you are not satisfied with your purchase, you may return the item in its original condition within [X] days of receipt (unused, sealed packaging). Once we verify receipt and condition, we’ll issue a refund or replacement (as per your policy).
Include details such as who pays return shipping, restocking fees, non-returnable items (e.g., opened skincare) etc.

What should I do if I receive a damaged or wrong item?

Please contact us at [email/phone] within [X] days of delivery. Provide your order number and photograph of the damaged/wrong item. We will arrange for a replacement or refund as appropriate.

Can I cancel my order after it is placed?

Yes — if your order has not yet been shipped, you may cancel it by contacting us. Once the item has shipped, cancellation may not be possible and standard return policy will apply.

How can I contact customer support?

You can reach us by:

  • Phone: +91 9080782396

  • Email: benaestheticcartindia@gmail.com

  • Through the “Contact Us” form on the website.

CONTACT US FOR ANY QUESTIONS